Reservation By Resource Type
Increase flexibility for high volume inventories
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Email Messaging
Send individual and batch emails to patrons
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Help Desk and Repair
Create trouble tickets and repair histories
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Billing
Generate invoices and track receivables
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Patron Initiated Reservations
Allow patrons self-service
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Integration
Exchange data with third party application
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Bundles
Group multiple items together and book as one
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Media Booking
Search and book your media collection
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Control Systems Integration
Schedule commands to control Crestron devices
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Reservation by Resource Type
Reservation by Resource Type is a specialized scheduling module aimed at high volume sites with large orders. It allows reservations to be made, but allows the selection of the particular item to be postponed until the time of the pickup or delivery. The result is that orders can be filled more quickly and flexibly, based on the inventory available at the time of the order.
With the Reservation by Resource Type module, you can:
- Be more efficient with your inventory, yet still prevent double-booking
- Have more flexibility with your customers based on inventory on hand
- More easily deal with the impact of lost, damaged, or late returns
With the Email Messaging module, you can:
- Send reservation confirmations, late reminders, invoices, expiration of authorization, and cancellation notices
- Configure the lead time and frequency for reminders
- Customize the content of outgoing messages
- Restrict which operators are able to send emails
- See a log of emails sent
- Allow patrons to opt out of receiving emails
Email Messaging
The WebCheckout Email Messaging module allows the operator to send email notifications to patrons. It uses standard email protocols so that it can integrate with any email server.
Help Desk and Repair
The WebCheckout Help Desk and Repair module facilitates problem-solving and task-tracking for resources through an integrated “ticket” system.
With the Help Desk and Repair module you can:
- Open trouble tickets and assign them to technicians
- Take equipment offline and quickly resolve resulting schedule conflicts
- See the repair and maintenance histories for any item at a glance
- Track each step of the resolution of the ticket
- Track repair costs
- Track in-house and outsourced repairs
- Add notes and comments to any ticket
- Search new and old tickets
With the WebCheckout Billing module, you can:
- Establish a rate card for each type of equipment and customer
- Employ flat or variable billing rates
- Estimate charges at the time of reservation
- Print or email invoices
- Send billing data to third-party systems
- Discourage excessive delinquency or abuse by putting patrons on hold
Billing
WebCheckout's Billing module provides a flexible method of billing for users of your resources and services. Usage and late fees are assessed based on the resource used and the person using it. Payments can be in cash or billed to accounts.
Patron Initiated Reservations
The WebCheckout Patron Initiated Reservations module (PIR) provides public access to browse and schedule resources in WebCheckout. PIR integrates with WebCheckout to ensure that no equipment is double-booked.
With the PIR module, you can:
- Improve customer service by allowing patrons to browse and place reservations at their convenience
- Reduce your workload and unnecessary phone calls
- Allow patrons to make reservations and see the status of existing reservations
- Control which patrons can login
- Restrict usage with WebCheckout’s built-in policies
WebCheckout integrates with:
- Banner
- PeopleSoft
- LDAP and Active Directory
- Oracle
- Datatel
- Many home-grown systems
Integration
WebCheckout was designed to interoperate with other systems using open, standard protocols. WebCheckout can integrate with central administration systems to accept patron biographical and enrollment data, transmit billing information, and authenticate self-serve customers and operators.
Bundles
The WebCheckout Bundles module allows you to configure with a single click groups of equipment that can be booked together. It works with the Reservation by Resource Type module to aid high demand departments.
With the Bundles module, you can:
- Save time making reservations
- Group your inventory by specific use, reducing the expertise required of the operator
- Select predefined groups of items with a single click
- Simplify the selection process for self-serve customers
With the Media Booking module, you can:
- Capture specialized data about media, such as Director, Format, Running Length, etc.
- Keep bibliographic and holding information to prevent redundant data entry
- Conduct flexible searches
- Include media resources in the same reservation as equipment and rooms
- WebCheckout is the official booking module for several library software companies. Read about our relationship with VTLS and Polaris.
Media Booking
WebCheckout's Media Booking module is a fully integrated module that facilities the booking of any type of media asset, such as videos, audio tapes, DVDs, and albums.
Control Systems Integration
WebCheckout integrates with Crestron Electronics control systems to provide powerful event scheduling and management features that extend the definition of resource management software. You may read the related press release here. The Control Systems Integration module communicates with the Crestron head end to schedule a variety of control functions that are routinely performed onsite, or not at all.
With the WebCheckout Control Systems Integration module, you can:
- Schedule remote media playback including tapes, DVDs, cable broadcasts, satellite feeds, and, soon, streaming media
- Schedule remote recording and signal routing
- Instruct the Crestron controller to power on and off devices at scheduled times
- Poll the status of devices and open trouble tickets for problems to expedite repair, maintenance, and to prevent excessive bulb usage
ALL PLATFORMS SUPPORTED
Mac OS X
Linux
Windows